Refund policy
At PawzMania, customer satisfaction is important to us.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging where possible.
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Proof of purchase may be required.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if they have been used.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos showing the problem
We will review the issue and arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed to the original payment method.
Please allow 5-10 business days for your bank or payment provider to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or supplied in error.
Contact Us
For return requests or refund enquiries, please contact: